Kaizen Gaming Careers - BackOffice Agent (German Speaker)

We are Kaizen Gaming

Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 17 markets with 2 brands (Betano & Stoiximan).

We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.

We are a diverse team of more than 2.500 Kaizeners, from 40+ nationalities spreading across 3 continents. Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential?

Let’s start with the role

We are seeking a highly motivated and detail-oriented Backoffice Agent (German Speaker) to join our team. The ideal candidate will be responsible for analyzing the results of BPO vendors to ensure the best customer experience and maintain a stable operational plan. This role involves supporting external functions, tracking current issues and solving problems by analyzing performance results.

As a Backoffice Agent (German Speaker), you will:

Collaborate with internal and external stakeholders to ensure excellent customer support;
Provide specialized support by solving problems that the frontline team is unable to resolve.
Offer cross-countries support in English, when necessary.
Identify and highlight opportunities for process improvement;
Conduct daily calls for alignment and improvement initiatives.

What you'll bring:

2+ years of experience in online customer service or BackOffice roles;
Product knowledge will be considered an asset;
Strong analytical and prioritization skills;
Active listening skills;
Proficiency in PC skills and MS Office, G-Suite;
Advanced communication skills;
Availability to work in shifts, including weekends and holidays (excluding night shifts);
Fluency in German and English.

BackOffice Agent (German Speaker)

Operations

Athens, Greece