Helpdesk Technician

Let's start with the role

We are looking for a motivated and customer-oriented person who will help and support the employees in the Thessaloniki premises, or/ and remote users.As an On-site Help Desk Technician, you will be responsible for installing, setting up, and troubleshooting all aspects of hardware and software issues related to our internal employees locally and also remotely. In your role, you will help support the employees of a fast and dynamic business.

• Use your initiative and technical knowledge to diagnose any technical support / IT problems on the desktops/laptops and provide effective resolutions or information to the user;
• Be responsible for newcomers' equipment and onboarding, including setup, installation, and configuration of the software and hardware based on individual user needs;
• Troubleshoot and support the conferencing amenities of our premises
• Proactively provide information and regular communication to users on the progress of outstanding support tickets while also indicating timescale for resolution;
• Carry out user account maintenance for the new members, leavers and role changes;
• Collaborate with internal and external teams to resolve issues and improve processes.

What you'll bring 

• Experience providing IT technical support (at least 1,5 years);
• Customer-oriented mentality and excellent problem solving skills with critical thinking; 
• Troubleshooting experience in Microsoft and Apple ecosystem;
• Good knowledge of Windows Operating systems, and Google Workspace applications; 
• Experience with Active Directory and Azure
• Strong teamwork mindset and willingness to collaborate with individuals;
• The ability to prioritize according to tasks as they arise.

Nice to Have  

• Familiarity with Jamf device management for Mac OS devices
• Experience with Jira or other ticketing applications
• Basic Networking skills