Key Account Management - Team Lead

We are Kaizen Gaming

Kaizen Gaming, the team powering Betano, is one of the world’s largest GameTech companies, operating in 17 markets.

We always strive to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.

We are a diverse team of more than 2700 Kaizeners, from 40+ nationalities spreading across 3 continents. Our #oneteam is proud to be recognized among the Best Workplaces in Europe and certified as a Great Place to Work across our offices. Here, no day is ever the same. Ready to Press Play on your Potential?

Let’s start with the roleAs a Key Account Management Team Leader, your primary responsibility is to oversee the day-to-day operations of the Key Account Management Team in Brazil and ensure the effectiveness of our KAM approach, considering local market insights and the team's focus on achieving departmental key objectives related to customer retention and loyalty. The Team Leader will be responsible for driving high performance within the team, as well as supporting their development and mentorship.

As a Key Account Management Team Lead, you will:

• Manage the day-to-day operations of the Key Accounts team, coordinating tasks and ensuring their timely and efficient execution;
• Deliver exceptional and proactive service, providing a top-tier gaming experience to our Key Accounts to enhance customer retention and satisfaction;
• Ensure high performance in the Key Account (KA) segment within their respective markets and meet specific KPI targets for the region, including Active customers, Monthly Retention Rate, GGR and the Generosity levels.

What you will bring:

• Experience managing VIP or high-net-worth customers in the gambling sector;
• Familiarity with retention strategies, loyalty programs, and promotional campaigns;
• Strong problem-solving skills with a customer-centric approach;
• Strong analytical skills and proficiency in advanced spreadsheets/Excel;
• Native Portuguese Speaker and excellent command of English;
• Knowledge of sports betting, iGaming, and casino operations is a plus.