Helpdesk Technician

Let's start with the role

We are looking for a motivated and customer-oriented person who will help and support Kaizen employees globally.

As an Helpdesk Technician based in Brazil, you will be responsible mainly for user access management along with the troubleshooting of all aspects regarding hardware and software issues related to our internal end-users. 

In your role, you will help support the employees of a fast and dynamic business.

Responsibilities:

• Carry out user account maintenance for the new members, leavers and role changes;
• Proactively provide information and regular communication to users on the progress of outstanding support requests via tickets while also providing an indication of timescale for resolution;
• Collaborate with internal and external teams to resolve issues and improve processes.

Qualifications:

• Experience providing IT technical support;
• Good knowledge of Windows Operating systems and Active Directory, MS Office 365, G-Suite and Slack applications;
• Troubleshooting experience in Microsoft and Apple ecosystem;
• Customer-oriented mentality and excellent problem-solving skills with critical thinking;
• Strong teamwork mindset and willingness to collaborate with individuals;
• The ability to prioritize according to tasks as they arise.

Nice to Have  

• Experience with JIRA ticketing system;
• Basic Networking and Information Security skills.