Key Account Management Team Lead

Let’s start with the role

As a Key Account Management Team Leader, your primary responsibility is to oversee the day-to-day operations of the Key Account Management Team in Brazil and ensure the effectiveness of our KAM approach, considering local market insights and the team's focus on achieving departmental key objectives related to customer retention and loyalty. The Team Leader will be responsible for driving high performance within the team, as well as supporting their development and mentorship.

• Manage the day-to-day operations of the Key Accounts Team, coordinating tasks and ensuring their timely and efficient execution;
• Deliver exceptional and proactive service, providing a top-tier gaming experience to our Key Accounts to enhance customer retention and satisfaction;
• Ensure high performance in the Key Account (KA) segment within their respective markets and meet specific KPI targets for the region, including Active customers, Monthly Retention Rate, GGR and the Generosity levels.

What you will bring:

• Bachelor's degree in Business, Marketing, or a related field;
• Proven experience as a Team Leader in a similar role within the gambling, online gaming, or betting industry;
• Experience managing VIP or high-net-worth customers in the gambling sector;
• Familiarity with retention strategies, loyalty programs, and promotional campaigns;
• Analytical mindset with the ability to interpret customer data and gaming trends;
• Proficiency in CRM tools and account management softwares;
• Strong problem-solving skills with a customer-centric approach;
• Strong analytical skills and proficiency in advanced spreadsheets/Excel;
• Native Spanish Speaker and excellent command of English.