This position is for front-end engineers with strong algorithmic background who will join our Angular chapter and build the next generation of our platform applications. Recently we released our proprietary sports betting platform and we need strong problem solvers with focus on performance to enhance our team. Do you accept the challenge?

As a Front-End Software Engineer in one of our multidisciplinary autonomous Scrum teams, you will implement new features by translating the UI/UX design wireframes to actual code using the PrimeNG UI Library, collaborate with BE engineers and POs of the Scrum team to ship completed features to production and finally you will be challenged in performance terms due to the huge traffic of betting activity.

Angular 10, RxJs, Ngrx, PrimeNg, Jasmine.

• At least 2 years of experience developing in a modern JavaScript framework (Angular, Vue, React, or Svelte);
• Proficient in Javascript;
• Practical understanding of algorithms and design patterns;
• Passionate about delivering high-quality code;
• Knowledge of Agile methodologies;
• Fluent in English, both oral and written.

• 🕑 Hybrid model of working; 
• 🏃 A buddy will support you with your onboarding;
• 💸 Competitive salary package and bonus scheme;
• 👩‍⚕️ Health and life insurance for you and your family;
• 💰 Monthly meal allowance 
• ⭐Developmental 360° feedback framework;
• 📚 Unlimited access to Udemy & continuous training

Regarding the data you share with us, you may find and read our recruitment privacy notice here.

Working as a member of the CRM Strategy team, the CRM Executive will support the planning and optimisation of all CRM activities for the Gaming vertical. The person will be working across different teams within the business, including CRM Campaigns, Local teams, Product, Marketing, Compliance, and BI, to build new workflows, improve the existing ones and enhance customer retention and experience always in compliance with Responsible Gambling and AML regulations.

The role entails ownership of the full suite of gaming promotional activities, ensuring that they are optimized and all of the content used is consistent, up-to-date and engaging.

• Support in developing, testing and implementing strategies that lead to the growth of the Gaming customer base and drive sales & traffic, leveraging CRM, Loyalty and Reward programs;
• hManage the development of annual and seasonal plans that support the successful fulfillment of program and business goals;
• Take ownership of end to end campaign planning, from idea generation, brief and liaise with compliance and the country team to understand any new required workflows needed and manage their execution;
• Allocate resources for the timely and on budget delivery of analysis, reporting and optimization tasks;
• Evaluate running campaigns in order to improve efficiency and ROI;

• University degree, preferably in the areas of Business Administration, Marketing;
• Proven CRM experience, particularly with on-line marketing and automated CRM practices;
• Proven work experience of in the online Casino industry will be considered a plus;
• Display a good understanding of online gaming products;
• Interest in and meticulous eye for improving user journeys and user experience;
• Strong analytical/mathematical/numerical skills;
• Ability to multi-task, work under pressure and maintain excellent attention to detail;
• Good problem-solving abilities and excellent communication;
• Fluent verbal and written English;
• Use of CRM Tools such as Optimove will be considered a plus;
• Proficiency across the Microsoft Office suite.

• 🏃 A buddy will support you with your onboarding;
• 💸 Competitive salary package and bonus scheme;
• 👩‍⚕️ Health and life insurance for you and your family;
• 💰 Monthly meal allowance 
• ⭐Developmental 360° feedback framework;
• 📚 Unlimited access to Udemy & continuous training

Regarding the data you share with us, you may find and read our recruitment privacy notice here.

We are currently looking for a CRM Campaign Specialist to focus on the execution of the New Markets’ CRM strategy plan across our online Sportsbook & Gaming products. The ideal candidate will be a confident, motivated and goal-driven person who wants to map out a career path in i-Gaming customer retention and CRM within a dynamic company. Reporting to the CRM Campaign Manager, the successful candidate will be responsible for the implementation and management of CRM campaigns customer journeys in the newly released markets.

• Execute the New Markets’ CRM strategies to engage & retain our customer base;
• Using e-mailing best practices to ensure optimal email delivery results; 
• Ensure email layout, design, and content are optimized in all CRM campaigns; 
• Integrate SMS, e-mail, push notification into marketing campaigns to effectively combine mobile and web communication channels via our CRM platform;
• Compile and distribute up-to-date reporting on ongoing and completed campaigns measuring all relevant KPIs; 
• Manage customer contact and delivery KPIs and support the strategy to maximize customer engagement;
• Work closely with the CRM Strategy team to effectively design & implement CRM campaigns, including retention, reactivation and ad-hoc promotional activities; 
• Conduct testing, review and analysis of all CRM activities to ensure optimal results.
  
  

• University degree, preferably in the areas of Business Administration and Marketing 
• Proven CRM experience, particularly in online marketing & automated CRM practices
• Adept at creating and implementing CRM campaigns across different channels of communication 
• Online gaming knowledge will be considered an advantage
• Knowledge of CRM systems and tools, including experience in using e-mail providers (like Acoustic, Salesforce, Marketo, “Exact Target” or Optimove) 
• Fluency in verbal and written communication in English 
• Excellent communication and problem-solving skills
• Team player with great interpersonal skills 
• Strong analytical & numerical skills, attention to detail, customer focus
  
  

• 🏃 A buddy will support you with your onboarding;
• 💸 Competitive salary package and bonus scheme;
• 👩‍⚕️ Health and life insurance for you and your family;
• 💰 Monthly meal allowance 
• ⭐Developmental 360° feedback framework;
• 📚 Unlimited access to Udemy & continuous training

Regarding the data you share with us, you may find and read our recruitment privacy notice here.

At Kaizen, our aim is to make data driven decisions in order to automate our services while also focusing on offering tailored customer experiences. Our machine learning team is dedicated to this mission by building a variety of models, from binary classification tasks up to recommendation systems. We focus on transforming business needs into production applications and we cover a wide range of business sectors utilizing different data types and handling a broad project diversity. 

Our teams comprise of three different roles, data scientists, machine learning engineer and data engineers so that they include the full skillset to deliver projects to production.

We’re looking for passionate and ambitious Senior Data Engineers who can find creative solutions to challenging problems. The role will be part of a machine learning team and will work on delivering optimized data/feature pipelines in individual projects as well as in our main infrastructure in the feature store.

• Design, implement and operate large-scale, high-volume, high-performance data structures;
• Work closely with the data scientists to optimize data queries both for real-time and batch sources;
• Design big data architectures with a focus on scalability and performance for the data science problems;
• Support the developments in our real time feature generation infrastructure. 
  
  

• Experience with Spark Core;
• Hands on experience experience with Spark structured streaming;
• Hands-on experience in writing complex, highly-optimized SQL queries across large data sets;
• Experience in Python programming;
• Experience with workflow engines i.e. airflow;
• Strong skills in teamwork, communication, and analytical thinking;
• Knowledge of version control tools;
• Fluency in English, both oral and written.

• Experience with Azure / Databricks;
• Experience with feature engineering;
• Experience with feature store design and implementation;
• Experience with delta lake;
• Experience with Redis;
• Experience with KAFKA;
• Experience with SQL and NoSQL databases.

🕑 We offer both work from the office (hybrid model) & remote working options.

🏃 A buddy will support you with your onboarding.

💸Competitive salary package and bonus scheme.

👩‍⚕️ Health and life insurance for you and your family.

📚 Udemy learning account & continuous training.

💰 Monthly allowance for lunch & commuting expenses.

Regarding the data you share with us, you may find and read our recruitment privacy notice here.

You will join an autonomous Agile team and work closely with the Product Owner, Scrum Master, Quality Assurance Engineer and other Software Engineers to create a competitive advantage for Kaizen and offer a unique online experience to our customers.

Software engineers in Kaizen are responsible for a multitude of projects, from our customer-facing websites and mobile applications to our admin and internal tools and backend services, most of them withstanding high volume / traffic.

• Create new solutions and see them through, from conception to production;
• Turn requirements into simple and sophisticated technological systems. Our large scale, highly available infrastructure is at the core of that challenge;
• Design, build, and maintain efficient, reusable, and reliable code;
• Research new technologies to find new and efficient ways to solve day to day challenges;
• Ship high-value features quickly;
• Challenge the status quo and improve the team and product.

Most of our sites and services are written in C# / ASP.NET and new services are written in .NET Core. New applications use vue.js in the front-end while older ones use server-rendered (Razor) views in combination with jQuery & Knockout.js. MS SQL Server is used for most of our storage needs, but also uses Redis and ElasticSearch when it makes sense to do so. RabbitMQ is our go-to message broker. We use Gitlab for code versioning and CI, and the Atlassian stack for tickets and documentation.

We are looking for a Software Engineer who is a team player and eager to take initiatives with a can-do attitude.

• At least 2 years of experience developing production-level software using Microsoft .NET (full framework or .NET Core);
• Proficient in C# and MVC;
• Good understanding of basic web technologies, such as HTTP, REST, etc.;
• Practical understanding of algorithms and design patterns;
• Passionate about delivering high-quality code;
• Fluent in English, both oral and written.

• Expertise in concurrency, multi-threading, and event-driven architecture;
• Exposure to distributed applications that are secure, can scale and are highly available.

• 🕑 Hybrid model of working; 
• 🏃 A buddy will support you with your onboarding;
• 💸 Competitive salary package and bonus scheme;
• 👩‍⚕️ Health and life insurance for you and your family;
• 💰 Monthly meal allowance 
• ⭐Developmental 360° feedback framework;
• 📚 Unlimited access to Udemy & continuous training

Regarding the data you share with us, you may find and read our recruitment privacy notice here.

Kaizen Gaming is the leading GameTech company in Greece and one of the fastest-growing in Europe, with the Stoiximan brand in Greece and Cyprus and Betano in Germany, Romania, Bulgaria, Czech Republic, Portugal, Brazil, Chile, Peru, Ecuador and Canada. Our aim is to leverage cutting-edge Technology in order to provide the optimum experience to those who trust us for their entertainment.

The Workforce Management Executive oversees productivity as well as quality, in Customer Service.

They are responsible for assessing, analyzing and reporting KPIs at individual, team, departmental and market levels, as well as strategizing and planning on best practices and optimizations.

The WFM Executive also has ownership of scheduling, forecasting, processing time-off requests, specific requests and reports on own KPIs & metrics, in order to come up with efficiency updates and uphold the highest customer excellence standards.

• Forecasting & Scheduling | Balancing Individual & Team Metrics (WFM & CS Metrics Alike);
• Escalation of any issues and urgent matters;
• Optimisation of Processes & Guidelines for 360° Communication & Alignment;
• Enable Continuous Improvement so that Productivity, Quality & Accuracy become a routine;
• Customer Service Performance Management regarding Agent, Team, Market, Division;
• Creation of Reports & Action plans; 
• Determine, observe & adjust KPIs to ensure targets;
• Complete Root Cause Analysis of Reasons & Variances; 
• Provide improvement recommendations & actions;

• Excellent time management & organizational skills;
• Ability to manage multiple responsibilities, tasks & projects within tight deadlines;
• Great understanding of business Process Analytics regarding Agent, Team, Market & Division;
• Ability to partner with different stakeholders & design a way forward;
• Advanced Excel / Google Sheets & Microsoft Suite skills;
• Presentation & Negotiation Skills;
• Adaptability & Enthusiasm for change, evolution & Inventive Concepts;
• Fluency In Portuguese & English language.

Regarding the data you share with us, you may find and read our recruitment privacy notice here.